Due to an utterly ridiculous policy at AT&T, I will be Internetless until the 13th. Well, we’ll have access via our phones. But that’s it.

I’m not really concerned about being internet-free for 3.5 days. What I am annoyed about if AT&T’s ridiculous policy concerning cancellations. We had intended to go with a cable company, so that didn’t work out so we called AT&T to cancel our cancellation.

And they couldn’t.

Quite frankly, I don’t believe them. I think it’s a matter of they wouldn’t.

Why would you have a policy in place where you cannot cancel a cancellation? A customer was planning to leave; why make it harder to have them come back or change their mind? We are having to start over with a new account. Which they can’t turn on until the 13th.

So, for the next 3 days, we will be reliving the 80s (we were early adopters of the Internet and have had some sort of online access since 88 or so). Kinda.

So if you use AT&T, think very carefully about taking any actions. Because it’s like having that action inscribed in stone–instead of in electrons.

6 Thoughts to “Internetless”

  1. Wow.

    Sorry to hear. I’ve worked for the cable company for ten years and I’m amazed ATT is that strict.

    1. Tia Nevitt

      I think they jumped at the chance of getting rid of our old legacy account. But still.

  2. Chicory

    So… I guess you won’t be getting this comment for awhile. I’m glad you’re only out of access for a few days, but that is still so totally annoying for you.

    1. Tia Nevitt

      Actually, I can answer my phone. Not having Netflix has been the thing I’ve missed most. 🙂

  3. Kat

    Come to my house. You can blog from here. I’m 10 min away. (I’m serious!!)

  4. My most recent internet transition was the smoothest ever! Everything happened when the respective companies said it would and I now have lovely fast FTTC (Fiber to the Cabinet) broadband.

    I can’t be so smug about my other internet changes. Even staying with the same company and moving house has proved difficult in the past. I think there have been some changes by the regulator/legislation in the UK that make life easier these days, but it’s been a long time coming!

    I just hope they connect you back with no problems and you get your internet back soon.

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